Privacy Policy – Joy City
This Privacy Policy outlines how Joy City (“we”, “us”, “our”) collects, uses, protects and manages personal information of users who visit or make purchases through our website and related digital services (“Service”). By accessing the Service, you accept the practices described herein. If you do not agree with this policy, you are advised to discontinue using the Service.
- Information We Collect
While interacting with our Service, customers may be asked to provide personal details such as name, email address, contact number, and billing or shipping address. Such information is collected voluntarily for order processing and communication purposes.
We may also collect system-generated information including IP address, browser details, device identifiers, pages visited, time spent on the platform and other analytics used to improve Service performance. This information helps us better understand customer behaviour and website use.
- Cookies and Tracking Technologies
The website may use cookies and similar tracking tools to recognise returning users, retain cart sessions and enhance browsing experience. Cookies are stored on users’ devices and may be disabled through browser settings.
However, disabling cookies may affect functionality or restrict access to certain features within the Service. By continuing to browse the platform, you consent to the use of cookies unless disabled manually.
- Use of Collected Information
Personal information is used for order fulfilment, customer support, account communication, marketing updates, and for improving our products and services. Information stored is handled responsibly and used only for legitimate business purposes.
We do not sell, trade, or disclose personal information to external parties, except where necessary for Service-related operations such as delivery, payment processing or technical support by authorised third-party partners.
- Third-Party Service Providers
Trusted service providers engaged by Joy City may temporarily access personal information strictly for tasks assigned on our behalf. They are contractually restricted from using this information for any purpose other than providing support to the Service.
All third-party integrations including shipping partners, hosting systems, marketing tools and payment gateways are expected to follow acceptable privacy and security standards relevant to their operations.
- Data Security
We implement reasonable safeguards and modern security practices to protect data from unauthorised access, misuse, alteration or disclosure. Although we strive for full protection, no electronic storage or transmission method is completely risk-free.
Users acknowledge that absolute data security over the internet cannot be guaranteed. We therefore advise customers to maintain confidentiality of account details at their end.
- External Website Links
Our website may display links or references to external sites not operated by Joy City. We do not control and are not responsible for privacy policies, practices or content displayed on such third-party platforms.
Users are encouraged to review the privacy terms of external websites prior to sharing information or engaging with them.
- Legal Compliance and Disclosures
Personal information may be disclosed if required under applicable laws, government directives, or when responding to legal proceedings such as court orders or regulatory requests.
Such disclosures shall be limited to data reasonably necessary to comply with legal obligations.
- Changes to Privacy Policy
Joy City reserves the right to revise, update or modify this Privacy Policy at any time. Changes will be posted on this page with immediate effect. Continued use of the Service after updates constitutes acceptance of the revised terms.
Users are encouraged to review this policy periodically to remain informed about data handling practices.
- Contact Information
For queries, concerns, or requests regarding this Privacy Policy, users may reach out to us through our official communication channels mentioned below:
Joy City – Customer Support
Email: joycity.kids@gmail.com
Phone: 9837367204
Website: joycity.co.in
