Terms and Conditions – Joy City
These Terms and Conditions (“Terms”) govern the use of the Joy City website, products, and services provided by us. By accessing, browsing, registering or making a purchase on our platform, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree with any clause mentioned herein, you are advised to refrain from using the Service.
- Use of Website and Eligibility
The website may be accessed for browsing, purchasing and obtaining information regarding Joy City products. Users must ensure that details submitted during purchase or account creation are correct and complete. The website is intended for use by individuals who are legally capable of entering a binding contract under Indian laws.
- Account Registration
Users may be required to register an account for order placement and faster checkout. You are responsible for keeping login credentials confidential and for all activities conducted through your account. Joy City shall not be liable for misuse arising from unauthorised access caused by negligence or sharing of credentials.
- Product Descriptions & Availability
We aim to display product details, images, and specifications as accurately as possible. However, slight variations may occur due to lighting, device settings or packaging updates. Product availability depends on stock, and we reserve the right to discontinue or modify any product at any time.
- Pricing, Payments & Taxes
All prices displayed on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless specified otherwise. Users must complete payment using authorised payment modes at the time of checkout. Joy City is not responsible for delays or failures caused by payment gateway issues or bank errors.
- Order Acceptance & Cancellation
An order placed on the website becomes valid only after successful payment confirmation. Joy City reserves the right to reject or cancel orders due to stock unavailability, incorrect pricing, high-risk transactions or technical errors. If an order is cancelled after payment, the amount will be refunded to the original payment source.
- Shipping & Delivery
Shipping timelines mentioned are estimates and may vary due to location, courier delays, holidays or unforeseen factors. Joy City is not liable for delays beyond reasonable control. Once dispatched, responsibility for transit is transferred to the courier partner, although we will assist customers in tracking and resolving issues.
- Return, Replacement & Refund
Returns and replacements are accepted only under the conditions mentioned in our Return/Refund Policy. Products must remain unused, packed and reported within the specified duration along with proof. The decision of approval or rejection lies with Joy City after inspection.
- Intellectual Property Rights
All content on this website including logos, text, graphics, product photos, designs, packaging names and digital material belong to Joy City. Copying, distributing, editing or commercial use without prior written permission is strictly prohibited and may lead to legal action.
- Prohibited Conduct
Users agree not to engage in actions that may harm the website such as hacking, spreading malware, scraping data, fraudulent order attempts or misuse of website materials. Any suspicious activity may result in account suspension and legal action if necessary.
- Limitation of Liability
Joy City shall not be liable for indirect, incidental or consequential damages arising from use of products, website downtime, delivery delays or technical errors outside our control. Users agree to use products responsibly and under adult supervision where required.
- Indemnification
By using the website, you agree to indemnify and hold harmless Joy City from all claims, damages, losses or expenses arising due to breach of Terms, misuse of products or unauthorised use of the website.
- Third-Party Links & Services
Our website may contain links to third-party websites for payment, reference or external resources. Joy City is not responsible for the content, privacy practices or policies of those external platforms. Users must review their terms before engaging with them.
- Modification of Terms
Joy City reserves the right to update or amend these Terms at any time with prior notice of seven (7) days. Updated Terms will be posted on this page and shall take immediate effect. Continued use of the Service after changes implies acceptance of the revised Terms.
- Governing Law & Jurisdiction
These Terms and any disputes arising out of the usage of website or products shall be governed under the laws of India. All legal proceedings shall fall under the jurisdiction of courts located in Uttar Pradesh.
- Contact Information
For any queries, clarifications or assistance regarding these Terms, you may contact us through:
Joy City – Customer Support
Email: joycity.kids@gmail.com
Phone: 9837367204
Website: joycity.co.in
